At MagicHoodies Shop we strive to make our customers 100% satisfied with the product they've purchased from us. If you are experiencing any shipping or products issues, and you're feeling frustrated, then please send us an email and our team will assist you right away.
Returns & Exchanges
We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience.
Items that can be returned/refunded or exchanged within 30 days(Retun shipping time won't affect return requst) of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival(Please send some photos to us, once we confirm Faulty items, then return Faulty items to us.).
2. Items received in the incorrect size/color(Not as Described or Defective).
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
4. Swimsuit can be returned, must be returned with hygienic liner intact. If swimsuit is reversible, both liners must be intact to be accepted for a return. Any swimwear received without the hygienic liner (both for reversible swimwear) will receive no refund or store credit.
5. Clothes must be packed with the original transparent/nontransparent packs which can protect clothes availably.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Custom-made items.Please double check your measurements and color choice before ordering.
Notes: All returns must be authorized by our Team via the Email. Returned item without being authorized will not be accepted.
Return Shipping Costs
1. We don't charge buyer's return shipping fee.
2. All shipping fees are at the customers expense except quality issues. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
3. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Cancel Your Order
Once your order has been shipped out(although tracking# email may be delayed), it can no longer be cancelled.
But you can contact us to return and get a refund after we receive your returned item(s).